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FAQ

Frequently asked questions about Nexfit

Short answers for users looking for a trainer and trainers who want to present their services.

For users

How do I find a trainer?

Open the Trainers page and use search, sport, location, goal, training type and sorting to narrow the results.

Is contacting trainers free?

Yes. Sending an inquiry from a public trainer profile is free for users.

How do filters work?

Filters show trainers matching the selected sport, location, goal and training type. Results can also be sorted by featured trainers, newest profiles and price.

What does verified trainer mean?

A verified profile means an administrator has reviewed and approved the basic profile information before public display.

Does Nexfit charge users for training?

During the MVP phase, Nexfit does not charge users for training. Service and payment details are agreed directly with the trainer.

For trainers

How do I register as a trainer?

Fill in the trainer registration form with account and profile details, choose sports, locations and goals, then submit the registration.

Is my profile published immediately?

No. A new profile waits for administrator review and is not public until the account and profile are approved.

What does verification mean?

Verification means the platform has reviewed the profile. A verified profile can be publicly visible when the other visibility requirements are also met.

How do subscription packages work?

A trainer selects a package or requests a plan change from the trainer panel. An administrator manually activates the subscription after review.

How are inquiries received?

Inquiries sent from the public profile are visible in the trainer panel, and email notifications can be sent when mail is configured.

How do gallery and certificates work?

Gallery availability depends on the active package. Certificates uploaded by trainers wait for administrator approval before public display.

How do I change or cancel subscription?

Open the subscription page in the trainer panel. You can request a plan change or cancel the current active subscription.